Conditions of Use
These terms and conditions regulate the business relationship between you and us. By using VIP Diaries in any way, or by buying from us, you agree to be bound by them.
We may change these terms from time to time. The terms that apply to you are those posted here on VIP Diaries on the day you order Goods. “Goods” refers to any goods we offer for sale on Our Web Site. “Our Web Site”, “we”, “us” means VIP Diaries. “Order” means any order made by you for the supply of Goods by us. “You and yours” means the person who buys or agrees to buy Goods from us.
All information given by VIP Diaries is current at the time it was posted but may be subject to change, without notice.
Goods advertised are subject to availability.
We try hard to represent the true colour of the large print products on your computer screens, however this is not always possible and large variations can occur.
While every attempt is made to ensure dates and events are recorded accurately in our products we cannot guarantee that all information is correct.
All prices are shown do not include VAT which is zero-rated when the products are to be used by visually impaired people. If you need to be charged VAT please contact us.
Return of Goods and Refunds
A binding contract is formed only when you receive confirmation from us that your order has been accepted. This will be confirmed by e-mail or phone call we aim to respond within 24 hours of receipt of your order (if placed during normal working hours Mon – Thurs 9am – 12.30pm). You may cancel your order only up to this point.
In the event of your goods being faulty on receipt please email us or telephone us on 01539 726613. We will arrange to have the goods replaced. This does not affect your statutory rights.
Any faulty Goods must be brought to our attention immediately upon discovery and in any event a valid claim based on any defect in quality or condition must be made within 7 days from the date of delivery of the goods. Any claim for items missing from your order must be made within 3 days of the delivery date.
You may not reject the goods where the alleged defect or breach of contract is so slight that it would be unreasonable for you to do so.
You will be charged for goods at the time of order. You can pay on-line with all major credit cards and debit cards using Paypal and RBS Worldpay secure authorisation system. We will accept cheques drawn on any bank within the UK. Please make them payable to "VIP Diaries" and send to:
The Bradbury Centre
Should a cheque be returned due to insufficient funds we reserve the right to pass on any charges incurred by VIP Diaries.
All delivery times are approximate and are subject to stock availability. This year has been a challenging time and we thank our customers for your patience. We endeavour to deliver all goods within 10 working days of the date order confirmed on . We will notify you of any delays expected on confirmation of your order. If we are not able to supply the goods required for reasons beyond our control we will contact you as soon as possible.
We may deliver the goods in instalments if the goods are not available at the same time for delivery.
All Information and designs on this site are covered by copyright.
In any claim against us our liability is limited to the value of the goods you have purchased in the contract, which is the subject of the dispute.
In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
This Agreement shall be governed by and construed in accordance with the law of England and only the English courts will decide any disputes.
We use Paypal and RBS Worldpay authorisation system to ensure that all transactions using credit or debit cards are secure.